Cleveland Clinic, Amazon One Medical Partner to Expand Primary Care Access in Northeast Ohio

What You Should Know: 

– Academic health system Cleveland Clinic and Amazon One Medical, a hybrid virtual and in-person primary care provider, are collaborating to improve access to seamless and coordinated care in Northeast Ohio. 

– The strategic partnership will leverage the strengths of both organizations to offer patients a comprehensive and convenient healthcare experience.

Expanding Access to Primary Care

Amazon One Medical will open its first primary care office in affiliation with Cleveland Clinic next year, providing patients with same- and next-day appointment availability, onsite lab services, and comprehensive virtual care support. This expansion will enhance access to primary care services and improve care coordination for patients in the region.

Amazon One Medical’s Innovative Care Model

Amazon One Medical is designed to elevate the patient experience through:

• Thoughtfully Designed Offices: Creating a comfortable and welcoming environment for patients.
• Convenient Appointments: Offering same- and next-day appointments to accommodate busy schedules.
• Extended Provider Time: Providing ample time for patient-provider interactions, fostering stronger relationships and more personalized care.
• 24/7 Virtual Care: Offering on-demand video visits, secure messaging, and digital assessments through the Amazon One Medical mobile app.
• Comprehensive Services: Providing easy access to vaccines, medical records, prescription renewals, and proactive reminders for follow-up care.

Seamless Care Coordination

This partnership will ensure that patients have access to coordinated care through Amazon One Medical’s innovative model and Cleveland Clinic’s extensive network of specialists, hospitals, and facilities. This seamless integration will streamline referrals and enhance the overall patient experience.

“We look forward to collaborating with Cleveland Clinic to deliver a high-quality patient experience and seamless continuation of care across all settings to deliver the highest levels of health, care, and value,” said Trent Green, Chief Executive Officer at Amazon One Medical. “Teaming up with Cleveland Clinic advances our mission of improving the health care experience, bringing our human-centered and technology-powered model to individuals and employers in the greater Cleveland area.”

Membership and Insurance

Amazon One Medical memberships can be purchased directly or added as a benefit for Amazon Prime members. The membership covers access to the platform’s technology and virtual care services. Amazon One Medical also accepts most major insurance plans for in-person care and pre-scheduled virtual visits.

Future Expansion

Cleveland Clinic and Amazon One Medical plan to expand their collaboration by opening additional facilities in Northeast Ohio to meet the evolving needs of the community.