Sefton Careline uses Tunstall Healthcare for digital transformation

Sefton Careline, the at-home technology care service from Sefton Council, is to transition to a Software-as-a-Service (SaaS) platform in order to protect its customers as the UK’s communication network transitions from analogue to internet protocol (IP).

The company will be moving to Tunstall Healthcare’s PNC IP SaaS. This means that Sefton Careline will be operating on the most up-to-date technology and is ready for the move to digital.

In addition, it can avoid the time and costs associated with sourcing, maintaining and managing hardware infrastructure.

Sefton Careline offers care packages to local residents who have been discharged from hospital to help them remain independent at home. It provides monitoring and response services, including wearable pendants for residents to summon help and sensors in the home.

The move to the new technology means that operators can now work from home, ensuring the service is as agile as possible. Workflow guidance also supports quicker response times for an improved user experience.

Jo Alty, Sefton Careline manager, said: “Making this change has made the service much more flexible and it is easier for both our team and the people we care for to use it. Working directly with our technology provider has allowed us to make this transition smoothly, benefiting everyone involved with our Careline service.”

Carissa Turner, delivery manager at Tunstall Healthcare, said: “The movement to SaaS is an important one, as we continue to ready ourselves for the culmination of the transition from analogue to IP digital. It’s been a pleasure to work with Sefton Careline on updating its platform from PNC6 to the new SaaS platform and we’re thrilled to see this making a difference already.”

Tunstall Healthcare’s PNC IP SaaS launched in April this year ahead of the phased digital transition in the UK which is set to complete in 2025.